General information on products and releases
In many cases, our product releases happen fast and inventories don't always last for long. Being ready when a drop happens greatly improves your chances in scoring the products you want. Please find useful information about our product releases in general below.
Shopping cart does not reserve the products for you
Despite efforts to create a custom shopping cart that creates a reservation for your products, we have not been able to offer a cart that does so without creating an array of other issues. Unless stated otherwise, please understand that products in your cart are not reserved for you during our drops or during any average shopping day. The best and only way to secure the items in your cart is by swiftly heading to checkout, filling all the necessary information and completing the purchase process by taking all the steps required for a successful payment for your order. The reservation for your products is created when and only when you've gone through the payment process and you return back to the store. If at this point you see an order confirmation page, you have placed your order successfully. If not, you unfortunately were not fast enough and your card will not be charged.
Pro tip: If items become frozen in your cart for any reason and cannot be removed, we recommend switching to another browser in a pinch to make sure you get the items you're looking to purchase.
We do our best to have accurate photos and descriptions of just about everything. However, there are occasions where unique colors are listed (periwinkle, ash, etc) and a specific photo for that product isn't available. Please be aware that the actual text of the selections you make are EXTREMELY important to pay attention to when shopping. These are your number one source of reliable information, even more important than the photos themselves. Our goal is to provide high quality, visually appealing photos, rather than one photo for each disc offered. Specific information on disc selection can be found through the drop down menus of each product. If there is not a color or foil choice shown, that product is not available by specific color selection.
How to prepare for a quick-fire release
To maximize your chances in placing an order for the items you like successfully, we recommend going through at least the following steps:
- Log in to your account and make sure you have all the necessary information ready
- Have your payment card ready and make sure you have sufficient balance on it
- Fill your cart in advance with any non-release items you wish to order besides the new items
- Please bear in mind that as the cart doesn't create a reservation, it's possible that also the non-release items sell out during the release, so be prepared for that as well
- Having an account is not required to make purchases on the website, however. If you are having trouble logging in for any reason, it will not prevent you from making a purchase during a release. If you do make a purchase as a guest, it is not possible for us to add that to your customer history later on.
The purchase limit for each release item can be found from the product page, newsletters sent before releases, and often in the product description as well. Purchase limits are set by customer, not by order, unless specifically stated otherwise. We will enforce these limits by cancelling orders from customers that place multiple orders. This is an effort to get as many discs out there as possible, so please do not try to circumvent these limits with any kind of funny business.
Worth noting, if you have somehow found a way to add more items to your cart for a product than is allowed, it is very likely that you could have trouble removing them in time and run the risk of missing out on rapid releases.
Processing time & combining orders
Popular product releases tend to translate to a huge influx of orders and as our resources are limited, we unfortunately are not able to combine shipment on orders, if you choose to place multiples for separate items. Order processing time can often be expected to be around 1-7 business days from the release date, meaning some orders will be shipped the next day, but for some it will take longer. Please be prepared for this as well.
Each release will contain information in product release newsletters as well as order confirmations regarding the lead time you can expect on your order. Shipping delivery estimates begin at the time your order has been shipped, not at the precise time of your order.
Find all of the upcoming products here!
We are well aware that drop days can be quite stressful for both our customers and our staff and we're doing our best to make things as smooth as they can be with the limited items and resources we have. If you're looking to grab some of goodies from our popular product releases, please make sure you're prepared. Good luck!
Have any additional questions or comments? Our friendly customer service team is always happy to help you to the best of our abilities whenever possible.