Discmania Store FAQs

Topics

Orders & Shipping
Cancellations, Returns & Refunds
Products
Warehouse
Sponsorships
Other

ORDERS AND SHIPPING

Q: There is a mistake in my order. What should I do?
A: Please email store@discmania.net. Include your order number and a short description of the issue. Photos are helpful, as well, and can help speed up the resolution process.

Q: I entered the wrong shipping address. How do I fix it?
A: You are welcome to update/edit the shipping address for your order, up until the shipping label has been created, by following the instructions in your order confirmation email. If you are having trouble updating your address please reach out as soon as you are able.

Q: Where is my package?
A: Please reference your order’s shipping confirmation email for tracking info. If you have not received a shipping confirmation email then your order is likely still processing and hasn’t shipped yet. You may also want to check your email's spam folder for your confirmation email. We recommend contacting the shipping carrier if your package has shipped but hasn’t arrived within the expected delivery window.

Q: Can I make changes to my order after it has been completed?
A: We are unable to make additions to your order after it is complete. We can cancel your previous order and you are welcome to place a new order with the exact items you would like to purchase.

Q: How long does it take for my order to be fulfilled and shipped?
A: Typically, it takes 0 to 2 business days for an order to be fulfilled and shipped. This can vary depending on current order volume. Most often, your order will ship within one working day. It is important to check newsletters, order confirmation emails, and our website for information regarding special circumstances including extended lead times and pre-order items. In case of popular, high volume releases our order handling times may be longer than usual.

Q: Can I combine orders into one shipment?
A: Unfortunately, no. Due to the volume of orders that we receive daily we are often unable to combine shipments.

Q: Why wasn’t my request fulfilled?
A: We will always do our best to fulfill order requests and encourage you to add a note to your order if you are looking for something specific, however we can only honor requests provided that the necessary inventory is available. Simply put: we can only send it if we have it. If your request is vital to the order please reach out to us directly to confirm we have what you are looking for.

Q: Why didn’t I receive an order confirmation email?
A: In most cases, the email address that was entered when the order was placed is different from the one you most often use, or it has a typo. Please check your other email accounts. Remember to also check your spam folder, sometimes emails end up there, particularly shipping confirmation and order confirmation emails. If you are still having trouble and have questions do not hesitate to reach out.

CANCELLATIONS, RETURNS AND REFUNDS

Q: How do I cancel my order?
A: Please email store@discmania.net ASAP. Include your order number and your name in your cancellation request. If you have already received a shipping confirmation email, it is likely that your order can not be canceled. At this point you may return the order to us for a refund, which will be processed once the items arrive back at HQ.

Q: What is your return/refund policy?
A: Please check here for our refund policy.

Q: I would like to return my order or an item. How do I do that?
A: We offer returns up to 14 days after reception on all new/unused merchandise. Please check our refund policy for more info and instructions.

Q: My item has a flaw/defect. What should I do?
A: Please email us at store@discmania.net. Include a photo of the flaw/defect and your order number. If your flawed Discmania item was not purchased at Discmania Store USA, please contact the original point of purchase for a refund or replacement.

PRODUCTS

Q: Why didn’t I get the disc in the photo?
A: Discs pictured are for color and stamp design reference. If the disc has the option for individual foil/stamp color choices, those choices will be listed in the item’s drop-down menu, in addition to the disc color, weight, and other options. If there is only one color listed in the menu, that color is in reference to the disc only. “Swirl” S-line products will have the more than one color that the disc will fall between, and the swirls will vary in intensity and contrast. Please keep in mind that the drop-down menu is the only way to select your desired color. 

Q: Why are there so few light weight discs?
A: Light weight discs are very difficult to produce. We’re working on the process and are happy to be able to offer as many as we can. Look for more lighter weight discs in the future.

WAREHOUSE

Q: Can I pick up my order at the warehouse?
A: Yes! You may select that option on checkout and we will hold your order for you at our Wellington, Colorado warehouse.

Q: Can I visit the warehouse for a tour?
A: We are not offering formal tours of the warehouse at this time.

SPONSORSHIPS

Q: How do I become a sponsored player or become an ambassador?
A: Please fill the Team Discmania application form at discmania.net.

Q: How do I get my event(s) or organization sponsored?
A: Please fill our Event Sponsorship form.

OTHER TOPICS AND QUESTIONS

Q: My promotional discount code has expired. Can I still use it?
A: We’re sorry, but expiration dates are firm. Please use your code while it is still valid.

Q: Why didn’t my shopping cart reserve my item while I was completing my purchase?
A: Our e-commerce software does not have the capability to protect items while they are in the virtual shopping cart. It allows the item to be sold to whoever completes their purchase first. Pro tip: arrive early to set up your shipping and payment info prior to the release time for faster order completion.

Q: How can I use my Shield Club Points?
A: You will need to be logged in to your account in order to access shield club rewards. You may redeem those points on the reward page for discount codes for free shipping, percentages off future orders, or sometimes, even free products! Keep in mind you will also need to be logged into that same account to accumulate points when placing orders, so please be sure to stay logged in with the same email and check your rewards page every once in a while.